Player Data Protection

Privacy Policy clubb77 – Data Protection and Privacy for Malaysian Players

At clubb77, your privacy is not something we take lightly. This document clearly explains what data we collect, why we need it, how it is used, and your rights as a player to control your own personal information.

Last updated: January 2026
256-bit SSL Encryption
No Data Sales
Player Rights Protected
PDPA Compliance

1 Introduction and Our Commitment

Clubb77 understands that player trust is not something given automatically — it must be earned and demonstrated through concrete action. One of the most fundamental ways we prove that trust is by being transparent about how we handle your personal information.

This Privacy Policy applies to all players who register or use the clubb77 platform, including the website, mobile app, and all related services. It explains our data collection and processing practices, as well as the rights you hold as a data subject.

By using the clubb77 platform, you agree to the terms of this Privacy Policy. If you disagree with any aspect of this policy, please discontinue use of our platform.

Quick Summary: We only collect the data we need, we use it to deliver a better service to you, and we never sell or share your data for marketing purposes without your consent.

2 Types of Personal Data We Collect

Clubb77 collects personal information from various sources — directly from you during registration and platform use, automatically through tracking technologies, and from legitimate third parties in certain contexts.

Data You Provide Directly

  • Account information: Full name, username, password (stored in unreadable hashed form), email address, mobile number.
  • Identity verification (KYC) information: National identification number (MyKad), identity document images, proof of address, and in certain cases, a selfie photo for additional verification.
  • Financial information: Bank account number or e-wallet details for deposit and withdrawal purposes (we do not store credit or debit card numbers directly).
  • Communications: Records of your conversations with customer support, feedback, and complaints you have submitted.

Automatically Collected Data

  • IP address, browser type, device type, and operating system.
  • Platform activity logs including login records, game history, and transaction history.
  • General geolocation data based on IP address (not precise GPS location).
  • Cookie data and session tokens for authentication and security purposes.
Data Categories Example Information Collection Methods
Identity Name, MyKad, date of birth Registration / KYC
Contact Email, phone number Registration
Financial Bank account number, e-wallet Deposit/withdrawal process
Technical IP, device type, browser Automatically collected on access
Usage Game records, login dates Automatically collected during play
Communication Support conversation records Customer support interactions

3 How Your Data Is Used

Every piece of data we collect has a clear and legitimate purpose. We do not collect data simply to "store" it without a concrete need. Below are the primary purposes for which clubb77 uses your personal data:

  • Account setup and management: To create and maintain your account, verify your identity, and ensure secure access to your account.
  • Financial transaction processing: To process deposits, withdrawal of wins, and account balance management efficiently and securely.
  • Legal compliance and fraud prevention: To meet legal requirements including KYC processes, anti-money laundering (AML) compliance, and detection of suspicious activity.
  • Customer support: To understand the issues you are facing and provide effective, timely solutions.
  • Platform improvement: To analyse aggregated usage patterns in order to improve the user experience, fix bugs, and develop more useful new features.
  • Service communications: To send important notifications regarding your account, transactions, security updates, and changes to our terms or policies.
  • Responsible gaming: To identify gaming patterns that may warrant attention and to reach out to players who may need assistance or information related to responsible gaming.

clubb77 does not use your data for third-party advertising purposes or sell your behavioural profile to advertisers. Any marketing communications we send relate to clubb77's own services, and you may unsubscribe at any time.

4 Legal Basis for Data Processing

Every personal data processing activity we carry out is grounded in one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection frameworks:

  • Contract performance: Processing required to deliver the services you request — registration, transaction processing, and account operations fall under this category.
  • Legal obligation compliance: KYC requirements, suspicious transaction reporting, and financial record-keeping as mandated by Malaysian law.
  • Legitimate interest: Fraud prevention, platform security, and internal analysis for service improvement — provided these interests do not override your privacy rights.
  • Consent: For optional marketing communications and certain data uses beyond contractual requirements — where we will obtain your explicit consent in advance.

5 Data Sharing with Third Parties

Clubb77 does not sell your personal data. However, there are specific circumstances where we need to share data with trusted third parties to keep the platform running properly:

  • Payment providers: DuitNow, FPX, and e-wallet providers receive the information required to process your financial transactions. Each of these providers is subject to their own privacy policies and security standards.
  • Technology service providers: Companies that provide cloud infrastructure, data processing, and cybersecurity services that enable the clubb77 platform to operate.
  • Game providers: Game session data is shared with game providers (Evolution Gaming, Pragmatic Play, and others) to enable gameplay. These providers do not receive your full personally identifiable information.
  • Legal Authority: We will disclose required information to the relevant authorities when mandated by a court order, warrant, or valid legal requirement.

Confidentiality agreements: All third parties who receive clubb77 player data are bound by strict confidentiality and data protection agreements. They may only use that data for the purposes specified in the relevant agreement.

6 Data Security and Protection

Clubb77 invests seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, use, or disclosure. The technical and organisational measures we employ include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
  • Sensitive stored data — including bank account numbers and KYC documents — is encrypted using AES-256 grade encryption.
  • Role-based access control (RBAC) ensures that only staff who require access to specific data categories are able to view it.
  • 24/7 security monitoring with automated threat detection systems.
  • Regular penetration testing by independent security experts to identify vulnerabilities.
  • Established incident response procedures to ensure players are promptly notified in the event of a material data breach.

While we take all reasonable measures, no security system can guarantee 100% absolute protection. We encourage players to also take personal protective steps such as using strong passwords and enabling two-factor authentication.

7 Data Retention Period

Clubb77 does not retain your personal data indefinitely. Retention periods are determined based on service requirements and relevant legal obligations:

  • Active account data: Retained for the duration your account remains active and for the required period following account closure.
  • Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysian accounting and tax legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering legal requirements.
  • Customer support communication records: Retained for 3 years for reference and dispute resolution purposes.
  • Activity and security logs: Retained for 2 years for audit and security investigation purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8 Your Rights as a Data Subject

As a clubb77 player based in Malaysia, you have rights protected under the Personal Data Protection Act 2010 (PDPA) and our privacy policy. Here is a summary of those rights:

👁️
Right of Access

You have the right to request a copy of the personal data we hold about you. Requests are processed within 21 working days.

✏️
Right to Rectification

If your data is inaccurate or incomplete, you may request a correction through your account settings or customer support.

🚫
Right to Object

You may object to the processing of your data for specific purposes such as direct marketing at any time.

📦
Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform if you close your account.

To exercise any of the above rights, contact the clubb77 customer support team via live chat or our support email. Your identity will be verified before any action is taken to ensure your privacy is protected.

9 Cookies, Session Tokens and Tracking Technologies

Clubb77 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use our platform.

Types of Cookies We Use

  • Essential cookies: Required for core platform functions such as login session verification and security. Cannot be disabled without affecting platform functionality.
  • Performance cookies: Used to measure platform performance, identify slow-loading pages, and improve the overall user experience.
  • Functionality cookies: Saves your preferences such as language, display settings, and game preferences so you don't have to reconfigure them each time.
  • Analytics cookies: Helps us understand aggregated, anonymised usage patterns for platform improvement purposes.

You can manage cookies through your browser settings. However, disabling essential cookies will affect your ability to log in and use the platform normally.

10 Privacy Policy Amendments and Contact Us

Clubb77 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices, or the way we operate. Any material changes will be communicated to players at least 14 days before taking effect via in-platform notifications or email.

We encourage you to review this page regularly to stay informed about our latest privacy practices. The "Last Updated" date at the top of this page reflects the current version of the policy.

Contact Us: For any enquiries regarding this Privacy Policy or to exercise your rights as a data subject, contact the clubb77 customer support team via live chat within the platform or by email: [email protected]

Why Your Privacy Is Safe at clubb77

256-bit SSL Encryption at All Times

All data travelling between your device and clubb77's servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions.

No Data Sales to Advertisers

Your personal data is never sold, rented, or lent to third-party advertisers or marketing companies. This is our unconditional commitment to player privacy.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your data. The process is straightforward and handled by a responsive team.

Full Compliance with Malaysia's PDPA

All data processing practices at clubb77 comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

clubb77 Data Security Layers

256-bit SSL Encryption
All data in transit is fully protected
Two-Factor Authentication
An extra layer of security for your account
Stored Data Encryption
Sensitive data stored in AES-256 encrypted form
24/7 Monitoring
Threat detection systems operating around the clock
Strict Access Controls
Only authorised staff may access specific data

Your Data is Secure. Your Experience is Protected.

With high-level encryption, a transparent privacy policy, and an unconditional commitment to data security — clubb77 is a platform you can trust completely.

Bahasa Melayu